Medical alarm systems - Frequently Asked Questions

Mobile Medical Alert FAQ...

Does Mobile Medical work outside the home?

Yes. This is the first truly integrated system that combines GPS alongside your Medical Alert System as one unit verses others that use a separate 3rd party tied into their system. The Mobile device works nationwide, on the AT&T Cellular Network.

How does it work outside my home?

The Mobile Medical Alarm Device combines GPS (Global Positioning Satellite) and cellular technology, enabling our monitoring center to be notified of your location and establish 2-way communication.

Does it work inside my home?

Yes, Pressing your water-resistant Pendant/Help button will call into our Central Station using your base station and home phone line.

What’s is the range of the Wireless Help button?

The Transmitter has a approximate range of 600 feet in open air. This should protect inside most homes and parts of the outside depending on your home size and construction.

Is the Pendant Help button water resistant?

Yes. It is designed to be worn in the shower and bath. It is not designed to be submerged or exposed to water for a prolonged period of time.

Will the system still work if I lose power at my home?

Yes. The base is equipped with a back-up battery that will continue to work for around 30 hours after power is lost.

Does the Base Station system use 2-way voice to voice?

Yes. The base station has a built-in speaker and microphone for hands-free communication with the Central Station operators.

Does the Mobile Device use voice to voice (2-way) communication?

Yes. The Mobile Device has a built-in speaker and microphone for hands-free communication with the Central Station operators.

Will help be sent if I am unable to communicate with, or hear, the operator?

Yes. unless you specify different, help will be dispatched.

Is the system easy to install?

Yes. It is as simple as plugging in power and phone. If you have any questions regarding the installation, then live help is quickly and conveniently available at 1-877-827-6207.

What are the minimum system requirements?

A home land-line (phone line) and power are required to install a base station.

What if I have Digital Subscriber Line (DSL) service?

The System will work, however, you must install a DSL filter between the telephone base and the telephone wall jack. The DSL filter will prevent interference.

What about Voice Over IP (VoIP) phone systems?

VOIP service may not be compatible with our service. Please contact our Customer Support team at 1-877-827-6207 for further assistance.

Can I find out if the Mobile Medical Device will work in my area?

Yes. Please use the AT&T Coverage Viewer learn more about coverage in your area.

Service Questions:

Do you offer month-to-month service?

Yes, month-to-month service is available. We also offer convenient quarterly and annual options for additional savings. There are NO CONTRACTS required.

Is the monitoring service the only cost?

Yes. All system equipment is provided with your monitoring plan and must be returned in order to cancel service.

Do I have to sign a wireless service contract?

No. Service on the AT&T network is included in with your monitoring plan.

Is system repair or replacement included?

Yes. If any equipment is deemed unusable and provided that reasonable care for the system has been employed, it will be repaired or replaced at no cost to you.

Are credit card and EFT (check) payment options available?

Yes. We accept American Express, MasterCard, VISA, and Discover as well as payment by EFT.

Do you provide FREE shipping?

Yes. We provide FedEx Ground (3-5 day) shipping a no charge. Optional next-day shipping is available for an additional charge.

What time can I place order and receive equipment the next day?

Orders received before 2 PM Eastern Time on weekdays are shipped the same day.

Do you offer a risk-free trial service?

We offer a 30-day risk-free trial. If you are not completely satisfied and you return all system equipment within 30 days of your agreement, you will be given a full refund, excluding any express shipping costs.

Is there a penalty for early cancellation?

No. If for any reason the service is no longer needed, simply return all system equipment. A prorated refund will be issued for unused service that may have been prepaid.